Refund Policy

This Refund Policy explains the conditions under which refunds may be granted for services requested through our website. By using our website or submitting a service inquiry, you agree to the terms described in this policy.

Service-Based Nature

Our offerings involve digital and technical assistance that begins as soon as a request is submitted. Since our services involve time, assessment, and personalized guidance, refunds may only be provided in specific situations described below.

Eligibility for a Refund

• A refund may be issued if no service, guidance, or technical process has been initiated.
• A refund may be considered if the service was not delivered as described on the website.
• If an incorrect payment was made due to a system or billing error, it may qualify for review.

Non-Refundable Situations

• When the service process has already started after your request.
• When work, analysis, or configuration steps have been initiated.
• When the issue is due to device condition, user action, or external limitations.
• When the requested service has already been delivered.

Payment Disputes

If you believe there is an error in billing, please contact us through email before initiating any dispute. We will review the situation and respond promptly.

Processing Time

Approved refunds are processed within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Contact Information

For questions regarding this Refund Policy, you can reach us at:

Email: info@silversoncomputer.com